The Service Catalog Design Best Practices Toolkit

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Service Catalog Design Best Practices Toolkit

Format:	Microsoft Office (Excel, Word, Powerpoint); Adobe PDF
Price:	$399

Design a robust Service Portfolio,
and align IT with the business once and for all!

This toolkit features some of the best practices and methodologies that Lontra consultants have been using for years during customer engagements. These documents will help you design a robust, ITIL-compliant, best-practices based Service Portfolio and Service Catalog, that can serve as the foundation for all your future ITIL endeavors. It also contains a selection of examples from our Service Library, which demonstrate how our templates are used in real life situations. This toolkit includes everything you need to start a Service Portfolio initiative from scratch, or streamline and revitalize an existing initiative in accordance with industry best practices. These practical documents can be put to immediate use for your IT organization.

"I've been following your blog and webinars for the last four years, and your opinions and methodologies have assisted me in evolving Service Management at my company. I am glad that some of these documents are now available to the rest of the ITSM community." Director of IT Service Management, a Fortune 500 retailer

We know there are many other Service Portfolio/Catalog Design toolkits and bundles out there. So why should you pick ours? Here are just a few reasons:

Experience - This toolkit is based on many years of experience in the field. Our templates and methodologies have been successfully applied through dozens of consulting engagements.
Quality - Our templates and methodologies are the best in the business, and bring the latest thinking in Service Portfolio design. But don't take our word for it - check out our customer testimonials!
Examples and Detail - You will not find another toolkit on the market that contains the sort of detailed, real-life examples that our Service Design Toolkit includes.
Practical Advice - These are not theoretical documents removed from the realities of IT organizations. Rather, our toolkit is full of practical advice for service portfolio design.
A unique methodology that can be applied to any shared services organization - not just IT.

Included Documents
Service Portfolio Design Introduction presentation (PPT): An introductory presentation that includes information on all aspects of running IT like a business. It concentrates on service portfolio and catalog design, but also gives a brief overview of service costing, demand management, etc.
Service Portfolio Implementation Roadmap presentation (PPT): This presentation zeroes in on our recommendations for service portfolio implementation. It will help you design the service portfolio implementation plan that is right for your organization.
Lontra SUCSESS™ Methodology and Roadmap document (PDF): A document providing a detailed description of each step in our recommended Service Portfolio Implementation Roadmap, and aligning it with our innovative Lontra SUCSESS™ Methodology.
Hierarchical Service Portfolio Taxonomy Example (XLS): A detailed best practices aligned service portfolio taxonomy. This includes: A typical listing of all services, both supporting and customer-facing, in an IT organization. A taxonomy placing all services into appropriate categories, and identifying different configurations within each service A service hierarchy identifying the component services on which each service depends A recommended consumption driver for each service configuration
Service Portfolio Taxonomy Explanation Document (PDF): This document explains the best practices behind our hierarchical service portfolio taxonomy, and goes over the taxonomy in detail. After reading this document, you should have a good understanding of the service portfolio example.
Service Level Requirements Worksheet (PDF): A set of interview questions to ask stakeholders to determine their service requirements. The information you gather using this document will help you develop IT service definitions and SLAs that are truly aligned with the business.
Service Level Agreement (SLA) Templates and Examples (DOC/PDF): Templates and examples for typical SLAs, including IT responsibilities, customer responsibilities, service level objectives, etc. All your customer-facing services should have SLAs associated with them.
Operational Level Agreement (OLA) Templates and Examples (DOC/PDF): Templates and examples for typical OLAs, including provider and receiver responsibilities, key performance indicators, etc. And IT department should have OLAs for all its supporting services.
Service Specification Templates and Examples (DOC/PDF): A complete template outlining all the items needed to fully define a service, along with two (2) fully fleshed out technical and business service specifications. These will include: Full service description and details: What the service is, reasons for this service, contacts, lead time to order, etc . Service Configurations: Different "flavors" of this service. Service Options: Differentiated service choices at different SLAs and different price levels. Component Services: A list of services that this service depends on. These may be different for each service configuration. Pricing Methodology: How the prices for this service are calculated.
ITSM Maturity Assessment (XLS): A template to help you determine where you are on the ITSM maturity ladder, and what you need to do to climb higher.
Business Justification (PPT): A presentation explaining the business reasons for designing a robust best practices aligned service portfolio, including an overview of ITSM drivers and benefits. You can use this document to make a case for service portfolio implementation with your upper management.

Service Catalog Design Best Practices Toolkit

Service Catalog Design Toolkit

This set of actionable documents includes everything you will need in your service portfolio design endeavor - a hierarchical service portfolio taxonomy example, a service design methodology and roadmap, a business justification document, and multiple detailed real-life examples. These examples can be a key asset in trying to come up with your own service definitions, and a valuable tool in your service portfolio design initiative.

Our Online Workshops

Purchase a seat in Lontra's Service Catalog Design Online Workshop or Running IT Like A Business Online Workshop, and receive the Service Catalog Design Best Practices Toolkit as part of the package!

Order Today!

Order Lontra's Service Catalog Design Best Practices Toolkit today! If you need to be invoiced for this purchase, please email us at store@lontra.com. If you are serious about using a service portfolio to streamline your IT operations and align IT with the business, this can be a valuable purchase for you!

Customers Testimonials

"I have always believed that Lontra's IT service portfolio and service costing methodology is more comprehensive and actionable than anyone else's. That's why I have been taking advantage of Lontra's expertise for the past three years."

CIO, a Fortune 500 financial service company

Director of IT Service Management,
a Fortune 500 retailer

"The service costing task seemed daunting before Lontra came in with their template-driven approach and showed us how to tackle it. Using their templates and methodology, we were then able to complete the job ourselves, with Lontra's guidance."

IT Financial Management Director,
a Fortune 500 manufacturing company