Lontra CIO Case Study

CIO Case Study: Shaping IT Service Demand through the Service Portfolio

Join Barry Carter, CIO of Alliance Data Systems, as he tells the story of his implementation of a Service Portfolio in his IT organization and how they used it to predict and shape IT service demand. Barry explores:

Drivers for the Service Portfolio initiative
Proposing the solution an setting a roadmap
Demand levers & principals including:

IT Business Alignment,
Cost Transparency,
and Customer Satisfaction

Alliance Data's journey
Results to date

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