The holiday season is approaching, and I hope you are
looking forward to the festivities! For Lontra, the
Thanksgiving holiday is not the only exciting event this month - we
just released our new website, with some
upgrades designed to provide you with easy access to resources to
help you with your IT Service Management and IT Financial Management
initiatives.
* Check out the Resources section for webinar
replays, white papers, and the archive for The Business of IT.
* For guidance with addressing some of IT's biggest
challenges, go to our Solutions section for
education and other resources. * Ready to advance your IT Service
Management initiative? The Education & training
section has options for IT organizations of every size and ITSM
maturity level.
We have more upgrades and surprises in store for our new site,
so check back often for new additions and please send us your feedback and suggestions -
this website is designed for you!
I would like to wish you and your family a safe and
happy Thanksgiving.In
the meantime, please enjoy this month's issue of The Business of
IT.
Best,
Boris
Pevzner Founder & CEO, Lontra,
Inc.
Spotlight Webinar Replay: Service Catalogs- Build vs.
Buy?
Reg Lo, ITIL Practice Leader for Third Sky, joins Lontra's own,
Molly Holladay, Principal Consultant and 2006 ITIL Practitioner of
the Year, to answer the questions:
What to consider if you take a "do-it-yourself" approach?
What do you really get when you buy a "Service Catalog
Library" or a "Service Catalog Template"?
If you build it, what features shouldn't you miss?
What have others done and what do their Service Catalogs look
like?
Lontra's partner, IT Service Management education,
implementation, and consulting experts, Third Sky has published it's
2008 training Scheduling and Lontra is pleased to offer it to our
readers.
Looking to get certified on ITIL v3? Already trained on
v2 and need to bridge the gap to v3? Want to kick start your
Service Catalog creation using Lontra's templates and
software? Check out the training schedule to find out when
Third Sky will be in a city near you.
Lontra is offering discounted passes to
itSMF's "Cruise to Excellence" event in Long Beach on November
29th. Join us aboard the Queen Mary for a day of learning and
networking... and of course food and cocktails
Join
us in New York (or in your office!) to Accelerate Your Service
Catalog Design
Are you just getting started on your
Service Catalog initiative? Is it taking longer than expected
to define your IT services? How will you manage those services
once you have them down on paper?
Lontra &
Third Sky's "Accelerate Your Service Catalog Design" workshop is
grounded in the best practices learned through developing Service
Portfolios for our clients, and gives you a head start using
a library of pre-defined IT services and a
sophisticated web-based tool to create, publish and
manage your Service Catalog.
Join us in New York City on December
10-11 for a public workshop, or schedule time for Lontra & Third
Sky to deliver the workshop at your office for your
whole team.
About Lontra Lontra is the
only complete Service Portfolio Solution that represents ITIL v3
best practices. Our workshops and education enable some of the
world's largest IT organizations to define services, determine true
unit cost, forecast future demand, optimize the IT budget, and
improve service delivery. Our industry leading software
supports these capabilities, and provides IT and its customers with
an intuitive web-based interface to manage, request, and track
services - the face of IT. For more information on Lontra,
contact us at info@lontra.com or visit www.lontra.com.
Lontra's award-winning consultants have a wealth of experience implementing best practice service catalogs and service portfolios, as well as developing service-based costing and budgeting. We have a track record of helping Global 1000 organizations achieve their IT Service Management (ITSM) and IT Financial Management (ITFM) goals, and can help you.
Email us to learn more about Lontra's ITFM and ITSM consulting offerings.
The first covers service catalog design, and the second covers service costing, IT budgeting, and demand management.
We would also be happy to conduct a custom workshop tailored to your specific needs. Email us to schedule a custom workshop.
Dear Sarah
Lontra &
Third Sky's "Accelerate Your Service Catalog Design" workshop is
grounded in the best practices learned through developing Service
Portfolios for our clients, and gives you a head start using
a library of pre-defined IT services and a
sophisticated web-based tool to create, publish and
manage your Service Catalog.